Capital Hope Facilitation Management System (FMS) — Simple-English Version (Final Accepted)
| CAPITAL HOPE Proprietor: Mr. Shailendra Chanwala (Client) |
TECHAK Represented by Mr. Ashish Meghwal (Developer) |
Project: Capital Hope Facilitation Management System (FMS)
Agreement Date: ____________________
This Agreement is between CAPITAL HOPE, owned by Mr. Shailendra Chanwala ("Client"), and TECHAK, represented by Mr. Ashish Meghwal ("Developer").
Udyam Registration No.: UDYAM-RJ-10-0078777; Enterprise Name: CAPITAL HOPE; Type: MICRO; Organisation: Proprietary; Owner: Shailendra Chanwala; Address: Chittorgarh, Rajasthan – 312001.
Udyam Registration No.: UDYAM-RJ-24-0089221; Enterprise Name: TECHAK; Type: MICRO; Activity: Services; Representative: Mr. Ashish Meghwal; Address: Kota, Rajasthan – 324005.
Capital Hope appoints TechAk to design, develop, test, deploy and deliver the Capital Hope FMS as per the approved PRD, covering Admin, Worker and Vendor sections.
Role-based access, login/OTP, users, claims, Book3.xlsx import, payout/TDS/B-F/C-F calculations, approval workflow, Vendor portal, reports, audit trail, SMS, DigiLocker, deployment, testing/bug fixing, and the CIBIL module.
Total agreed cost: ₹28,000/-, made up of ₹24,000/- for FMS development and ₹4,000/- one-time for the CIBIL module. This ₹4,000/- is a one-time fee, not a per-report or per-check charge.
• First Payment (70%): ₹19,600/-, paid when work begins.
• Final Payment (30%): ₹8,400/-, paid after the project is fully tested and live, as explained in Clause 8.
After development is complete, TechAk will run the project live for 1 week of full real-world testing. Once this 1-week testing is finished, Capital Hope must pay the Final Payment (₹8,400/-) within 7 days. This means Capital Hope can make the Final Payment any time up to 14 days after the project is fully complete. If payment is not made within these 14 days, Capital Hope should inform TechAk in writing, or explain the reason during an online meeting. If the reason for the delay is genuine, TechAk may extend the payment deadline. If there is no valid reason and payment is still not made, final handover of the source code, database, documentation and deployment files will be kept on hold until the payment is received. TechAk will not be responsible for any loss or disruption caused by this delay in handover.
Expected project completion time is 2–3 months. After the Final Payment is received, TechAk will hand over the source code, database structure, documentation and deployment files to Capital Hope. The free-service period (Year 1) starts from the actual Go-Live date.
If the project is delayed because of Capital Hope — for example, late sharing of data, late approvals, late responses (beyond 48 hours, see Clause 23), or change requests made mid-project — this delay will not count against TechAk, and the project timeline will simply be extended without any penalty on TechAk.
• Total service commitment is 3 years from Go-Live.
• Year 1 is completely free.
• Years 2 and 3 are paid maintenance, at a fixed rate of ₹5,220/- per year, or ₹435/- per month.
• Monthly maintenance payment must be made within the first week of each month.
• Regular maintenance — support, troubleshooting, and bug fixes for existing features — is included in this fee at no extra cost.
• If Capital Hope wants any new feature or extra service beyond regular maintenance, it will be quoted and charged separately, with prior approval (see Clause 21).
TechAk will not arbitrarily stop, delay, or refuse this agreed service during the commitment period, except as described in Clause 12.
If the monthly or yearly maintenance payment is not made by the due date, TechAk will send a written reminder. If payment is still not received within 7 days of the reminder, support for that particular month will be paused until the payment is cleared. This does not shorten or end the overall 24-month (Year 2 + Year 3) service commitment — the paid maintenance period will still run its full course. A missed payment only affects that specific month's support, not the whole agreement. TechAk will not be responsible for any loss or disruption during a period when payment is pending.
Once the project is 100% complete and the Final Payment is received, TechAk will not keep any personal data, login credentials, or access to Capital Hope's systems, source code, or database. If maintenance or support is needed later, TechAk will access Capital Hope's systems only after Capital Hope specifically grants access for that task, and that access will be limited to the work being done. This is in addition to the protection in Clause 24 (No Unauthorized Restriction) — TechAk will never install any backdoor, hidden access, or remote-control mechanism. Since TechAk does not normally hold any access to Capital Hope's systems, data, or day-to-day usage after project completion, TechAk will not be responsible for any misuse, illegal activity, or unauthorized action carried out by Capital Hope, its staff, or any other user through the software. Any such responsibility will rest entirely with Capital Hope.
The fee for Year 2 and Year 3 stays fixed at ₹5,220/- per year or ₹435/- per month. This will not increase during the commitment period unless Capital Hope agrees in writing. Charges for new features or major changes will be quoted separately (see Clause 21).
If any issue stops or seriously affects Capital Hope's work, TechAk will treat it as a priority, respond as soon as possible, keep Capital Hope updated, and provide a temporary workaround where possible.
The software should work smoothly for normal business use. It should not slow down, crash repeatedly, cause storage problems, or lose/corrupt data due to development mistakes. Any such issues caused by TechAk's development will be fixed during the service period at no extra cost.
For any external/third-party services Capital Hope uses — such as DigiLocker, SMS/telecom, hosting, domain, SSL, or API accounts — Capital Hope will pay all charges directly to the third party. TechAk will not bear any of these costs. TechAk will provide complete guidance through video tutorials and PDF documents so Capital Hope can manage these renewals independently. TechAk is not responsible for completing these renewals or making these payments on Capital Hope's behalf.
TechAk will follow standard security practices such as role-based access, OTP security, API restrictions, vendor isolation, audit logs, HTTPS/SSL, and secure sessions. All of Capital Hope's business and operational data remains Capital Hope's property and stays confidential. (See Clause 13 for data handling after project completion.)
Once the Final Payment (Clause 7) is made, ownership of the source code, database structure, and configuration built specifically for the Capital Hope FMS transfers fully to Capital Hope. TechAk may still reuse its own general-purpose code, tools, and know-how — the parts not built exclusively for Capital Hope — for other projects. This does not include any of Capital Hope's confidential business data.
Razorpay, Cashfree, PayU, and similar online payment gateways are not part of this project. The FMS will keep internal payment and payout records only.
Any feature outside the approved PRD needs a written Change Request, with scope, price, and timeline approved by Capital Hope before work starts.
If TechAk and Capital Hope cannot agree on the scope, price, or timeline of a Change Request, TechAk is not obligated to do that specific feature. This disagreement will not be treated as breaking the Agreement and will not affect the base service commitment in Clause 11.
All communication about new features, approvals, or project decisions should go through the official email addresses listed in Clause 25. If Capital Hope does not reply to an official email within 48 hours, any resulting delay in the project or Go-Live will not be counted against TechAk.
TechAk will never install any remote kill switch, hidden access, time-based expiry, or backdoor that could restrict Capital Hope's access to its own system.
Capital Hope will send the final agreement PDF from its official email to TechAk's official email. TechAk will reply from the same official email with clear written acceptance. Both sides will keep the full email thread and the final PDF. A recognized digital signature can also be used.
The CIBIL/Credit Report module will be available to Admin, Worker, and Vendor, subject to the third-party service/API being available and permitted. The one-time ₹4,000/- fee is already included in the total project cost. Any actual third-party CIBIL/API charges, if applicable, will be paid separately.
This Agreement, together with the approved Capital Hope FMS PRD, forms the complete understanding of the project. Accepting this Agreement by official email and/or digital signature confirms both parties agree to these terms and the approved PRD.
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